Refund Policy

A candidate can withdraw from the course within two weeks from having been supplied with course log-in details with a full refund but this must be no later than the last Friday of November.

Withdrawal must be notified by email to [email protected].

A full or partial refund (less City & Guilds registration fee) may also be provided due to one of the listed circumstances below.

Listed Circumstances:

Illness or injury

A discretionary fee refund may be given due to illness or injury. This should normally be supported by a medical certificate, although a letter from someone in authority, such as a Head Teacher or the school nurse, confirming the candidate’s indisposition or injury and impact on the student’s ability to undertake the course may also be accepted.

Exceptional personal circumstances

A discretionary fee refund may be given on compassionate grounds if a candidate is withdrawn due to exceptional personal circumstances, such as bereavement, family crisis, or personal trauma. The application for a discretionary refund must be submitted by email to [email protected] with full details substantiating the request for an exceptional refund on compassionate grounds.

Death or serious indisposition of teacher or supervisor

A discretionary fee refund may be given to a candidate whose supervision is severely curtailed by the long-term serious illness or death of the teacher or supervisor.

Any request for a fee refund on these grounds must be made by email to [email protected] and may be made by someone other than the applicant, who should supply details of an independent person who can be contacted by the Chartered Institute of Information Security to verify the teacher or supervisor’s situation before reaching a decision about a possible refund.

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